Cosgrove & Co. Strategy Consulting Ltd. ("we", "us", "our") respects your privacy. This policy explains what personal information we collect through this website, why we collect it, and how we handle it. It follows Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA). It covers this website only — information we collect while working with clients is governed by our engagement agreement with that client, not by this policy. 

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What we collect. 

We collect two kinds of information: 

1. What you give us when you contact us — for example, through our contact form or chat — which usually means your name, email address, organization, and whatever you choose to write in your message.  

2. Basic technical information - Collected automatically when you visit, such as the pages you view and the type of device and browser you use. 

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Why we collect it. 

We use the information you give us to respond to your inquiry and follow up with you. We use the technical information to understand how the site is used so we can keep improving it. We don't sell your information, and we don't use it for advertising. 

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Cookies and analytics. 

We use standard web analytics (such as Google Analytics) to see how visitors find and use our site. This relies on cookies — small files stored by your browser. You can block or delete cookies in your browser settings; the site will still work, though some parts may behave differently. 

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How we use technology, including AI. 

From time to time we may use automated or AI-assisted tools to help us organize or analyze the messages people send us — for example, to sort or summarize inquiries. When we do, a real person reviews the results. We don't use your message to train public or third-party AI models, and we don't make decisions that significantly affect you by automated means alone. 

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Who we share it with. 

We share your information only with the service providers who help us run this site and respond to you — such as our website host, email service, and analytics provider — and only to the extent they need it. Some of these providers may store information outside Canada, including in the United States, where privacy laws differ from ours. We don't otherwise share your information, except where the law requires it. 

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How we protect it. 

We use reasonable safeguards to protect your information against loss, misuse, and unauthorized access. No method of transmitting information over the internet is completely secure, so please don't send us confidential or sensitive information through the website. 

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How long we keep it. 

We keep your information only as long as we need it to respond to and follow up on your inquiry, or as long as the law requires, and then we dispose of it securely. 

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Your choices. 

You can ask us what personal information we hold about you, ask us to correct it, or ask us to stop contacting you. Just email us at info@cosgroveandco.ca and we'll help. 

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Other sites we link to. 

Our site may link to other services, including our Board Leapfrog® site. Those services have their own privacy practices, and this policy doesn't cover them. 

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Changes. 

We may update this policy from time to time. The version posted here, with its date, is the one that applies. 

 

Contact us. 

Questions about your privacy, or want to make a request? Email us at info@cosgroveandco.ca. We're accountable for the personal information in our care.